Warranty Claims Portal

At æther Australia, we stand behind the quality and reliability of our heat pump hot water systems. Submit your warranty claim quickly and securely through our online portal.

Quick Processing

Claims processed within 2-3 business days

Comprehensive Warranty

Full coverage for manufacturing defects

Expert Support

Dedicated technical support team

Submit Your Warranty Claim

Please provide all required information to process your warranty claim efficiently

Personal Details

First Name

Last Name

Phone Number

Installation Address

Street Address

City

State

Purchase Details

Product Model

Serial Number

Installation Date

Retailer/Supplier

Issue Details

Issue Category

When did the issue first occur?

Detailed Description of Issue

Troubleshooting Steps Taken

Photo Documentation

Upload

Warranty Conditions

Please confirm that your heat pump meets the following warranty conditions

To be eligible for warranty coverage, please confirm:
• The heat pump was installed by a licensed tradesperson following manufacturer's instructions
• You are the original purchaser from æther Australia or an authorised reseller
• The unit has been used and maintained under normal environmental conditions
• No unauthorised repairs, modifications, or tampering has occurred
• The damage was not caused by accident, abuse, neglect, vandalism, or acts of God

I confirm that the above warranty conditions are met and that the information provided is accurate to the best of my knowledge.

Installer Details

First Name

Last Name

Phone Number

Company Name

Installation Address

Street Address

City

State

Purchase Details

Product Model

Serial Number

Installation Date

Retailer/Supplier

Issue Details

Issue Category

When did the issue first occur?

Detailed Description of Issue

Troubleshooting Steps Taken

Photo Documentation

Upload

Warranty Conditions

Please confirm that your heat pump meets the following warranty conditions

I confirm that the above warranty conditions are met and that the information provided is accurate to the best of my knowledge.

Warranty Claims Portal

Quick Processing

Comprehensive Warranty

Expert Support

Submit Your Warranty Claim

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Warranty Claims Portal

Quick Processing

Comprehensive Warranty

Expert Support

Submit Your Warranty Claim

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