At æther, we don’t just build heat pumps — we build confidence. Whether you’re a homeowner enjoying the comfort of reliable hot water, or an installer ensuring quality with every job, our new Warranty Claims Portal is designed to make life easier for everyone.

We’ve Built a Smarter Way to Lodge Claims

We know things can occasionally go wrong. Whether you’re a homeowner or a certified ætherPro installer, you shouldn’t have to jump through hoops just to lodge a warranty claim. That’s why we’ve launched our dedicated online warranty claims portal, designed to make submitting and tracking claims as simple and stress-free as possible.

Peace of Mind for Installers

We understand how important post-installation support is for your reputation. That’s why æther takes warranty claims seriously and handles them professionally — giving you peace of mind knowing your customers are looked after. Our warranty process is transparent, responsive, and backed by a team that genuinely cares.

For Homeowners, It’s Just as Easy

If you’re a homeowner with an æther heat pump, you can lodge a warranty claim directly through our online portal — no paperwork, no confusion, and no waiting in phone queues. Just fill out the quick form and we’ll take care of the rest.

What You Can Expect

• Fast, fair, and friendly service Most claims are reviewed within 2–3 business days, with clear communication throughout.
• Comprehensive coverage With 5 years parts and labour warranty on all æther heat pumps, your clients are protected — and so are you.
• Transparent process You’ll receive email confirmations, progress updates, and everything needed to keep the experience worry-free.

Start Your Claim Today

The portal is now live and ready for both installers and homeowners.