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ætherSmart – Smarter Heat Pump Monitoring & Support

Detect. Diagnose. Resolve. ætherSmart fixes it fast.

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What is ætherSmart?

ætherSmart is an advanced remote monitoring & diagnostics platform for heat pumps, providing instant insights, proactive maintenance, and faster resolution times for both customers and installers.

For Customers

Peace of mind with 24/7 monitoring, instant alerts, and faster resolution times when issues arise with your heat pump system.

For Installers

Remote diagnostics, centralized installation management, and the ability to resolve issues faster with better customer relationships.

How It's Different From Others?

Traditional Servicing

Wait days for technician availability. Multiple site visits to diagnose issues. Extended downtime while waiting for parts or solutions.

ætherSmart

Detect and diagnose in seconds. Remote fixes when possible. Minimal downtime with proactive monitoring and instant alerts.

How It's Different From Others?

Instant Alerts & Remote Monitoring

Wait days for technician availability. Multiple site visits to diagnose issues. Extended downtime while waiting for parts or solutions.

Live Error Code Detection

Automatic detection and diagnosis of error codes with suggested troubleshooting steps.

Installer Dashboard

Centralized dashboard for installers to manage all installations and customer systems.

Customer Service Visibility

Proactive customer support with visibility into system performance and potential issues.

Benefits

  • Benefits for Customers
  • Faster resolutions with remote diagnostics
  • Peace of mind with proactive monitoring
  • Boost mode & smart timer efficiency optimization
  • Backed by 5-Year Australian Comprehensive Warranty
  • Benefits for Installers
  • Remote diagnostics reduce unnecessary site visits
  • Arrive with the right solution, minimizing downtime
  • Dashboard to manage all installations efficiently
  • Competitive edge with better customer relationships

Benefits

aetherApp
Live Status
Error Alerts
Smart Controls

Frequently Asked Questions

ætherSmart is exclusively compatible with æther heat pump models only. The system requires a WiFi connection and works with iOS and Android mobile apps.
Yes, ætherSmart requires a stable internet connection to provide real-time monitoring, remote diagnostics, and instant alerts. The system works over your home WiFi network.
No, ætherSmart monitoring is included at no additional cost for the lifetime of your æther heat pump. There are no subscription fees or ongoing costs for æther customers.
Certified ætherPro installers receive access to the professional dashboard through their installer portal. This includes all installations they’ve completed, diagnostic tools, and customer communication features.
ætherSmart can detect a wide range of issues including temperature anomalies, pressure problems, electrical faults, refrigerant issues, and component malfunctions before they become major problems.
ætherSmart provides real-time alerts within seconds of detecting an issue. Notifications are sent instantly to both customers and installers via mobile app, SMS, and email.
Yes, many issues can be diagnosed and resolved remotely through ætherSmart without requiring a site visit. This includes software updates, setting adjustments, and troubleshooting guidance.
Absolutely. ætherSmart uses bank-level encryption and follows strict Australian data protection standards. Your system data and personal information are fully secure and never shared with third parties.

Smarter. Faster. More Reliable. That's ætherSmart.

Join the future of heat pump monitoring and support. Get started with ætherSmart today.

Get Started Today
  • Australian-owned
  • 5-Year Warranty
  • ætherPro Certified

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